For survivors

A Survivor's General Guide

Who should I contact at Canada Post?

My spouse/common-law partner/parent was a retiree or a former employee who was not yet receiving a pension benefit

If he/she was originally:
A member of CUPW

Please contact the Pension Centre at:
1-877-480-9220
1-866-370-2725 (TTY)
613-683-5908 (Outside North America)


A member of PSAC/UPCE
A member of APOC
A member of CPAA
Non-executive MGT/Exempt
Or if you do not know
Executive MGT/Exempt

Please contact Executive Services at:
1-866-275-9810

    You will be asked to provide:
  • the Employee Identification Number of the deceased
  • the original death certificate
  • a copy of the will
  • proof of the appointment of the executor

You will also be required to provide the Pension Centre with all of the information on this Information Form. A Pension Centre representative will be able to answer any questions that you may have and will provide you with step-by-step explanations to guide you through the process.


My spouse/common law partner/parent was an active employee

Please contact AccessHR or call 1-877-807-9090 for more information on how to proceed.


I am a trustee or a third party

If you are a trustee or third party acting at the request of a designated beneficiary, please contact the Pension Centre to find out which documents you must provide in order to proceed. Due to privacy concerns and the requirements of the Privacy Act, the Pension Centre representative will only provide general information about how to settle the estate until the required authorization documents are received.

What is a Survivor Benefit?

Survivor benefits are an important component of the Canada Post Pension Plan. The Plan is a financial partnership that is designed to help Plan members ensure that their families enjoy long-term financial security. In keeping with this philosophy, the Plan makes specific provisions for people who may depend on the income that is derived from the pension benefit. A survivor post-retirement will receive a monthly pension from the Plan. Depending on the number of years of eligibility service and/or Plan membership, a survivor pre-retirement will receive either a monthly pension or a single lump-sum payment in settlement of the employee's pension entitlements. dependent children may also be eligible to receive benefits.

Note: Children born or acquired after retirement are not eligible to receive survivor benefits, unless they are named as the beneficiary.

Please note that in all cases, the Plan will establish a minimum death benefit in relation to the employee's pension. When survivor payments cease (e.g. the spouse dies or the children no longer qualify as dependents) the Plan will verify that the total payments made to survivors had sufficient value to satisfy the established minimum. In the event that the total survivor payments did not meet the minimum death benefit, a single lump sum payment will be issued in order to satisfy the difference, paid to the beneficiary, or if there is no beneficiary, the estate.

Survivor payments may not generally be:

  • made directly to minors
  • held in trust for minors

Payments to any beneficiary under the age of 18 will be made to the person having care and custody of the beneficiary.


When will my pension be paid?

Monthly pension payments are made through our trustee, RBC Investor Services Trust. For the payment schedule, please visit pension payment dates.


How much does my pension increase from year to year?

Click here to find out.

What documents must I provide?

You will be asked to provide:

  • the Employee Identification Number of the deceased
  • the original death certificate
  • a copy of the will
  • proof of the appointment of the executor

You will also be required to provide the Pension Centre with all of the information on this Information form. A Pension Centre Representative will be able to answer any questions that you may have and will provide you with step-by-step explanations to guide you through the process.

Will I get a monthly deposit confirmation?

You will receive an Electronic Funds Transfer (EFT) notification, which is a deposit confirmation, once the first monthly payment has been made to your account. Thereafter, you will receive an EFT notification annually with your December payment which reflects the year-to-date values of the benefits paid, and various deductions withheld during the year. In addition, an EFT notification will be issued in any month in which there has been a change to your net entitlement.

What if my address or banking information changes?

If your information changes after you have completed the original forms, contact the Pension Centre.

What should I do if I do not receive a T4A?

Please contact RBC Investor Services Trust, the Plan's trustee. You will need the Social Insurance Number of the person who should have received the T4A.

I need to change the amount of federal tax that is withheld

You will need to complete a TD1 form (or a Personal Tax Credits Returns form) that can be found on the Canada Revenue Agency (CRA) website. For further information, contact CRA at 1-800-959-8281.

The completed TD1 form must be mailed to RBC Investor Services Trust

Am I entitled to health and/or dental benefits as a survivor?

If your spouse/common-law partner/parent died while you were covered as a dependent under the Extended Health Care Plan (EHCP) and/or Dental Care Plan, you are eligible to apply for coverage to continue, provided that you are in receipt of a monthly survivor pension benefit. You have 120 days from the date of your spouse's/common-law partner's/parent's death to apply. Please contact Great West Life should you have any additional questions.

Government benefits and helpful links